WooCommerce Maintenance & Support
WooCommerce maintenance and support from a team that manages stores doing £400k/month
Plugin updates, security, hosting, performance, and ongoing development support for WooCommerce stores of every size. Managed by a UK agency with 13 years’ experience, not a helpdesk reading from a script.
Your WooCommerce store needs more
Your site is slower than it used to be, plugin updates keep breaking things, and you’re not sure when the last backup actually ran. Maybe you’ve got a freelancer doing updates once a month, maybe you’re handling it yourself. Either way, nobody’s watching for problems before they cost you revenue.
What We Do
What our WooCommerce maintenance plans include – Everything your WooCommerce store needs to stay fast, secure, and reliable.
Plugin and theme updates
Not just clicked through blindly. We review every update for compatibility, test on staging where appropriate, and apply them in a controlled way. Updates are one of the most common causes of WooCommerce breakdowns, and handling them properly is the single most important thing a maintenance plan should cover.
Security monitoring and hardening
Proactive security, not reactive panic. Firewall configuration, malware scanning, login protection, file integrity monitoring, and ongoing hardening against the threats that target WooCommerce stores specifically. We don’t wait for you to get hacked before paying attention.
Managed hosting
Your store hosted on infrastructure matched to its traffic and complexity. We manage the server environment, handle scaling, and make sure your hosting isn’t the bottleneck. No shared hosting lottery. No guessing whether your plan is adequate for your next sale period.
Performance optimisation
Ongoing speed and performance work. Database optimisation, caching configuration, image compression, server-side tuning, and Core Web Vitals improvements. Your store should get faster over time, not slower. We monitor performance continuously and make improvements monthly.
Uptime monitoring and incident response
We know when your site goes down before you do. Continuous monitoring with fast response so problems are caught and resolved before they cost you customers or revenue. For higher-tier plans, that includes out-of-hours response.
Backups and disaster recovery
Automated daily backups stored securely off-site. Full site and database coverage. If the worst happens, we restore quickly and cleanly. No wondering when the last backup ran or whether it actually works.
Ongoing development support
Small changes, tweaks, and improvements handled as part of your plan. New features, content updates, checkout adjustments, and fixes without the overhead of scoping a separate project every time you need something done.
Monitoring and reporting
Monthly health reports covering uptime, performance metrics, security status, and completed work. You’ll always know the state of your store and what we’ve done to improve it, without having to ask.
WooCommerce support
when you need it
A support team that actually knows your store
Maintenance keeps things running. Support is what you need when something goes wrong or when you need something changed.
With FitPixels, you’re not submitting tickets to a generic helpdesk. You’re working with a team that knows your store, your plugins, your hosting setup, and your business. When you raise an issue, we already have the context. When you need a change, we understand how it fits into the bigger picture.
Our support covers troubleshooting and bug fixes, plugin conflicts and compatibility issues, checkout and payment gateway problems, WooCommerce configuration and settings, third-party integration issues, and emergency response when something critical breaks.
Response times depend on your plan tier, but the approach is the same: direct access to the people doing the work, not a queue.
Why an agency, not a freelancer or a plugin
The difference between maintained and actually managed
A freelancer updating your plugins once a month isn’t maintenance. An automated security plugin isn’t security. A backup plugin you installed two years ago and haven’t checked since isn’t disaster recovery.
Proper WooCommerce maintenance means someone is actively watching your store, testing before making changes, responding when things go wrong, and continuously improving performance. It means a team with depth so your store isn’t dependent on one person’s availability. And it means experience across enough WooCommerce stores to recognise problems before they become emergencies.
We currently manage WooCommerce stores handling up to £400k/month in revenue. We’ve dealt with plugin conflicts, payment gateway failures, security incidents, bot attacks, database corruption, and hosting failures. We’ve seen what goes wrong when stores are neglected and what’s possible when they’re properly maintained.
That experience shapes how we maintain every store, regardless of size.
Who we manage WooCommerce stores for
We work with WooCommerce stores across health, wellness, fitness, and beyond
Most of our managed WooCommerce clients are in health, wellness, and fitness, including supplement brands, online pharmacies, CBD stores, gyms, and clinics. But our WooCommerce expertise isn’t limited to one sector. If your store runs on WooCommerce and you need a reliable UK agency to maintain and support it, we should talk.
What matters to us is that your store has real revenue or real growth ambitions, and that you value having a proper technical partner rather than the cheapest option available.
WooCommerce maintenance plans
Plans that scale with your store
Foundation – £1,500/month
For WooCommerce stores that need reliable, professional maintenance and a single channel of marketing support.
Includes managed hosting, security, backups, updates, uptime monitoring, monthly development capacity for small changes, one marketing channel managed, monthly reporting, and business-hours support.
Growth – £3,500/month
For stores ready for proactive improvement alongside maintenance. More development capacity, faster response, and multi-channel marketing support.
Includes everything in Foundation plus increased development capacity, two to three marketing channels, conversion optimisation, monthly strategy call, and faster response SLA.
Scale – £7,500/month
Full-service WooCommerce management for high-revenue stores where performance, security, and growth are all critical.
Includes everything in Growth plus full development capacity, priority queue, emergency response SLA, comprehensive SEO, paid media, CRO, and retention management, weekly reporting, and quarterly growth review.
If you’re comparing us to £99/month maintenance plans, we understand. Those plans cover automated updates and basic backups. Ours cover everything it actually takes to keep a revenue-generating WooCommerce store fast, secure, and growing, with a team that knows your store and responds when it matters
Frequently Asked Questions
What you need to know before we start working together.
Yes, we regularly check and fix any issues related to checkout, payment gateways or the shopping cart. Broken checkout processes can frustrate customers and lead to lost sales. We make sure everything works smoothly to give your customers a hassle-free shopping experience. Yes, we create regular backups of your WooCommerce store, including products, customer data, and order history. Backups ensure that if anything goes wrong, we can restore your store to a previous working version without losing critical data. WooCommerce maintenance ensures your online store runs smoothly, securely, and efficiently. Without regular upkeep, your store may experience security risks, slow performance, or bugs that impact sales. Regular maintenance keeps everything running as it should, improving your store’s user experience and sales. From small stores doing a few thousand per month through to high-revenue sites handling £400k+ monthly. The fundamentals of good maintenance are the same regardless of size. What changes is the level of infrastructure, the response time requirements, and the complexity of the development work. We can help with one-off work, but our plans are designed for ongoing maintenance because that’s what WooCommerce stores actually need. A one-off fix solves today’s problem. Ongoing maintenance prevents tomorrow’s. If you’re in a crisis, get in touch and we’ll see what we can do immediately. Failing to maintain your WooCommerce store can result in security vulnerabilities, broken features, slow checkout processes, and poor user experience. These issues can lead to lost sales, frustrated customers, and lower search engine rankings. If a plugin update causes problems, we act quickly to resolve the issue. We’ll roll back the update if necessary and troubleshoot the problem. Our goal is to get your store back to normal as quickly as possible, ensuring minimal disruption to your business. Our maintenance service covers plugin updates, WooCommerce core updates, performance optimisation, security monitoring, and regular backups. We also fix bugs, monitor transactions, and provide support for any issues related to your online store. That’s exactly what the free site health check is for. We’ll look at your store’s performance, security, hosting, and overall health and tell you what needs attention. No obligation, no jargon, just a clear picture of where you stand. Depends on your plan. Foundation clients get business-hours response. Growth clients get a faster SLA. Scale clients get priority emergency response including out-of-hours. For any client, a genuine emergency like a site being down or a security breach gets treated urgently regardless. Restoring your WooCommerce store from a backup is quick and efficient, typically taking just a few minutes. We have systems in place to restore your store with minimal downtime, ensuring your customers can continue shopping without interruption. We recommend updating your WooCommerce store at least once a month. Regular updates to WooCommerce, WordPress, and your plugins ensure that your store remains secure, performs well, and stays compatible with the latest technologies. We optimise images, enable caching, and improve server settings to speed up your store. Fast loading times are critical for keeping customers engaged and for ranking higher on search engines. We help you create a fast and responsive store that keeps users coming back. We test plugin updates on a staging site before applying them to your live store. This ensures that updates won’t cause conflicts or break any functionality. Once confirmed, we update your plugins without disrupting your store’s operation. We implement security best practices, such as setting up firewalls, running malware scans, and keeping your store’s plugins and themes up to date. We also monitor your store for any suspicious activity, block potential threats, and help you recover if there’s an attack. Yes. We have extensive experience with WooCommerce Subscriptions, Memberships, Bookings, and a wide range of payment gateways, shipping plugins, and third-party integrations. Complex plugin stacks are where professional maintenance matters most because the more moving parts, the more that can go wrong. Yes, we monitor your WooCommerce store 24/7 for any signs of downtime or performance issues. If your store goes offline, we’re immediately alerted and can take action to restore it as quickly as possible, so you don’t lose sales. No, you don’t need to know anything about the technical side of WooCommerce. We take care of all the updates, security, performance, and troubleshooting for you. You can focus on running your business while we handle the technical details. With our WooCommerce maintenance services, you can rest assured that your online store is secure, fast, and functioning perfectly, all while providing your customers with a great shopping experience. We strongly recommend it. Managing your WooCommerce store on hosting we control means faster response, better performance, and simpler accountability. If something goes wrong at the server level, we fix it directly rather than both of us waiting on a third-party hosting provider. If you’re on hosting that’s already working well, we can discuss managing it in place. Yes, we can help with adding new products, updating existing product information, adjusting pricing and managing stock levels. Regular product updates are important for keeping your store fresh and competitive. Yes. We do it regularly. We’ll audit the site first to understand what we’re working with, flag anything that needs immediate attention, and take over management from there. If there are structural issues, we’ll give you an honest assessment rather than papering over cracks. Yes, we offer SEO support tailored to your WooCommerce store. We optimise product pages, meta descriptions, titles and images to improve your store’s visibility on search engines. A well-optimised store brings more traffic and leads to increased sales. Yes. Maintenance keeps things running. Our plans also include development capacity and performance optimisation so your store improves over time rather than just staying the same. If you need more significant growth work like CRO, SEO, or paid media, our Growth and Scale plans include that.
Woocommerce Maintenance