WooCommerce gives you the most flexibility for custom prescription flows, compliance integrations, and complex checkout logic. Shopify can work for simpler regulated products but often hits limitations when you need bespoke clinical journeys or specialist payment gateway integrations. We’ll recommend based on your specific requirements.

A standard agency builds and maintains websites. We operate regulated ecommerce infrastructure. That means we understand compliance requirements, clinical flows, restricted advertising policies, and the specific payment and data handling challenges of your category. We’ve managed stores doing hundreds of thousands per month in regulated health. The difference shows up when something goes wrong and you need a team that understands the stakes, not just the technology.

If you’re on one of our managed infrastructure plans, we monitor your site around the clock. We’re alerted to downtime automatically and respond based on the SLA in your plan. For critical infrastructure clients, that means fast response regardless of the time. You won’t find out about an outage from a customer.

Yes. International expansion for regulated health products involves different compliance frameworks, localised content, multi-currency support, and potentially separate storefronts. We handle the technical infrastructure and advise on the regulatory implications from a website perspective. For market-specific legal compliance, we’d recommend working with specialist advisors alongside us.

Usually, yes. Most ad policy issues come from landing page content, claims language, or site structure rather than the ads themselves. We audit your landing pages and funnels against current Google and Meta policies, rebuild what’s triggering flags, and create ad-policy-safe pages designed to pass review. We’ve maintained compliant campaigns for pharmacy and CBD brands over sustained periods.

Restricted categories often need specialist payment processors. We have experience integrating gateways that support CBD, pharmacy, and other regulated products. We handle the technical integration and testing, and can advise on which providers are most reliable for your category based on our direct experience.

Age gates add friction by definition, but they don’t have to destroy your conversion rate. We test different approaches depending on your product category and audience, balancing compliance requirements with user experience. The goal is to verify age with minimum disruption to the buying journey. Small UX improvements in this flow can have a significant impact on revenue at volume.

We work alongside your compliance team. We build with regulation in mind and flag potential issues proactively, but we’re not a substitute for your own compliance and legal oversight. In practice, this usually means we handle the technical implementation and your team signs off on content and clinical flows. It works best as a partnership.

Yes. We handle regulated store migrations with extra care around data integrity, compliance flows, and SEO preservation. Patient data, order history, prescription records, and customer accounts all need handling to the right standard. We plan these meticulously and don’t cut over until everything has been verified in staging.

Yes. We’ve built and managed prescription flows for online pharmacies handling high daily order volumes. That includes patient questionnaires, clinical review stages, prescriber dashboards, and fulfilment integration. We design these around your clinical workflow, not the other way round.