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Crisp

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Crisp is a lightweight, super-fast messaging platform that is often seen as a cost-effective alternative to Intercom. It offers a “Shared Inbox” for your team to manage all customer conversations—Email, Live Chat, Messenger, and WhatsApp—in one place.

For fitness startups, independent studios, or solo coaches, Crisp provides exceptional value. It offers a beautiful, modern chat widget and robust features like “MagicMap” (to see where visitors are) and “MagicBrowse” (to see their screen) without the enterprise price tag.

We recommend Crisp for clients who want to offer excellent real-time support and capture leads on their website but don’t need the complex, heavy enterprise features of larger platforms. It is fast, reliable, and keeps your communication organised.

Features

  • Shared Inbox: Centralises messages from Live Chat, Email, Messenger, Twitter, and WhatsApp.

  • MagicBrowse: Allows you to see the user’s screen (co-browsing) to help them navigate your booking site in real-time.

  • Crisp Bot: A scenario-based chatbot builder to automate lead qualification and support.

  • Live Translate: Automatically translates messages in real-time, allowing you to support international clients.

  • Status Page: A built-in page to alert users if your booking system or website is down.

  • Campaigns: Send automated email or chat campaigns to user segments.

Benefits

  • Cost-Efficiency: Offers an “Unlimited” pricing model (flat fee) rather than per-user, making it great for growing teams.

  • Real-Time Support: Features like MagicBrowse allow you to solve user issues (e.g., “I can’t find the checkout button”) instantly.

  • Simplicity: The interface is incredibly clean and easy to learn.

  • Mobile App: A fantastic mobile app allows you to reply to website visitors from your phone while on the gym floor.

  • Global Reach: Live Translate breaks down language barriers for online coaches.

How we integrate

  • Widget Setup: We install the Crisp chatbox on your website and customise the welcome messages.

  • Bot Construction: We build a simple “Weekend Bot” to capture emails when you are closed.

  • Channel Connection: We link your Facebook Page and email account to the Crisp Inbox.

  • Team Invites: We add your staff members and set up routing rules (e.g., “Billing” goes to the manager).

  • Data Mapping: We push user data (like “Membership Tier”) into Crisp so you know who you are talking to.

Technical Details

  • Lightweight: The chat widget is very small (150kb) and won’t slow down your website.

  • Webhooks: Available for connecting to other apps via Zapier.

  • Security: Data is hosted in Europe (GDPR friendly).

Use Cases

  • Tech Support: A user is stuck on the booking form; you use MagicBrowse to see their screen and guide them.

  • Lead Capture: A visitor asks a question; the bot asks for their email before connecting them to a human.

  • Status Updates: Notifying all users via the Status Page that the gym is closed due to snow.

FAQs

Is there a free version? Yes, Crisp has a generous “Forever Free” plan for basic live chat (2 seats).

Can I see what they are typing? Yes, “MagicType” lets you see what the user is typing before they hit send, allowing you to reply faster.

Does it have AI? Yes, they have recently introduced “MagicReply” (AI) to help draft responses, though it is less central than Intercom’s Fin.