The ClubRight Member Area is the self-service engine room of the ClubRight ecosystem. It is designed to be the single point of truth for the member’s relationship with your gym. Whether accessed via the browser or the branded mobile app,it gives members instant control over their access, payments, and bookings.
Its standout feature is its integration with access control. The Member Area generates a dynamic QR code that serves as the member’s digital entry pass, eliminating the need for plastic cards or key fobs. This seamless link between the digital portal and the physical door is what makes ClubRight so effective for 24-hour gyms.
We configure the Member Area to be the ultimate convenience tool. By allowing members to freeze their memberships,update expired bank cards, and buy drop-in passes instantly, we remove the friction that typically causes payment failures and admin headaches.
Features
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Digital Access Pass: Displays a dynamic QR code for entry into the gym.
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Online Joining: A streamlined flow for new members to sign up, pay, and get access in under 3 minutes.
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Class Booking: Real-time booking for classes with waitlist functionality.
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Profile Management: Members can update their address, email, and marketing preferences.
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Payment Wallet: Secure area to update bank card details and view payment history.
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Purchase History: A complete log of all invoices and receipts for membership and retail purchases.
Benefits
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Cost Saving: Removes the cost of printing plastic membership cards or buying key fobs.
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24/7 Access: Allows members to join and enter your facility even when staff are not present.
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Reduced Churn: Making it easy for members to update their own payment details reduces involuntary churn from expired cards.
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Improved Experience: Members appreciate the autonomy of booking and managing their account without having to call during office hours.
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Upselling: The “Buy” area allows members to purchase one-off class packs or PT sessions effortlessly.
How we integrate
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Portal Branding: We customise the look and feel of the login area to match your gym’s brand colours.
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Joining Flow: We embed the joining wizard into your website to ensure the sign-up process is smooth.
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Access Control: We ensure the QR codes generated in the portal are syncing correctly with your door scanners.
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Product Setup: We configure the “Shop” area within the portal so members can buy bolt-ons.
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Communication: We set up the automated welcome emails that send members their login details immediately after joining.
Technical Details
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PWA (Progressive Web App): The member area functions like an app on the phone without requiring a heavy store download.
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Encryption: All payment data is handled via secure tokenisation (PCI Compliant).
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Real-Time Sync: Bookings and payments update the admin dashboard instantly.
Use Cases
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Unstaffed Gyms: A member joins online at 11 PM, gets their QR code, and walks through the turnstile immediately.
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Class-Based Studios: Members buying a “10 Class Pack” inside the portal and immediately booking their spot for the week.
FAQs
Can members freeze their own membership? Yes, if you enable this permission. You can set rules (e.g., “Max 3 months freeze”) to keep control.
What if they don’t have a smartphone? They can still log in via a home computer to book, and you can issue a physical card or fob as a backup for entry if needed.
Is the QR code secure? Yes, dynamic QR codes refresh regularly to prevent members from taking a screenshot and sharing it with friends.